Field Trip customers report high customer satisfaction as shown by their NPS (a measure of long term customer satisfaction) of 66 (average is 32).

“Through our Field Trip Health Centers, we are also creating real world impact on the lives of our patients. Since launch, we’ve seen remarkable success with our ketamine-assisted therapies. Most of our patients are experiencing a significant improvement in depression and anxiety scores, often from severe levels that then take too minimal upon program completion. These outcomes have enabled us to generate a Net Promoter Score or NPS amongst patients who have completed our therapies of plus 66. NPS is a well-recognized metric for measuring customer loyalty. It is based on patient feedback scores ranging from 0 to 10 for how likely they are to recommend Field Trip to their friends and colleagues.

According to Survey Monkey’s global benchmark data, the average NPS score for businesses is plus 32. We feel that our results to-date validate our belief in the value of our early mover strategy, and that our early mover strategy will also position as well as MDMA and psilocybin are expected to receive FDA approval in the next two to five years. “