Starlink down for almost a week & no reply to ticket - what now?

My Starlink has been down since 12/30 (or maybe a few days before that). On 12/30 I submitted a ticket - I've heard nothing back (the ticket is still in their system).

I can connect to the Starlink WiFi, but it has no Internet access. (It worked fine for months before this.) In the debug data I see "starlink_dish_connected": false"

I suspect a hardware problem on the dish.

How do I contact them?