JIRA WORK MANAGEMENT - Templates and Workflows
Hello,
Recently been tasked with moving all our BUILD projects to JIRA WORK MANAGEMENT.
Our RUN projects are already handled via Jira Service Management.
I seem to be running into the strange issue that JIRA WORK MANAGEMENT has almost no available configuration per project. In JSM, I could save my projects as templates alongside all my workflows and ticket types, access model and the like.
I'm not finding any of this in the JIra Work Management interface, although JIRA WORK MANAGEMENT seems very workflows oriented and we absolutely want these workflows for "simple" tasks like 'forcing a screen popup onto the user when a ticket status is changed to fill in a closing note" for example.
Has anyone faced the same issue ? Is this normal ?
Posted Feb 20, 2023, 1:07 PM UTC
JSM is like a limited subset of regular jira, with more emphasis on Team Managed projects (but you can make some company managed project types too).|
They're annoyingly limited, and cannot do many of the things company managed projects do (like having more than one board, or have popups when you're transitioning tickets between statuses).
They're quite literally meant to be lightweight and simple for teams to use. If you want popup screens between transitions, you have to use Company Managed projects, and in those you'll need to do all the regular jira stuff.
Unless I misunderstand your problem, this is how it's supposed to work. (I don't use JWM because they really don't do what is needed for most teams)