Source
r/CarsIndia•
1selfharm

Help! Nexon EV damaged before delivery

#AskReddit

I booked a Nexon EV about a month ago and was ready by last week. Took loan and done other process by Monday. Registered on Tuesday.

Today went to the showroom @ 9:30 AM for 10:15 delivery. But didn't get because they were cleaning it for made it past 10:35 AM. My family suggested that we take delivery in auspicious time between 1:00-1:30 PM. We went for work and reached @ 1:25 PM. They took us to the Conference hall for the meeting with the GM who came in and started saying sorry.

The thing was After we left another customer, who has driven only MT, took delivery of a punch AT. He hit my Nexon EV that was getting ready. Hit was so hard the airbag opened in the Punch.

I said that we don't want the car or anything from Tata and to refund the full amount, as it seemed bad luck by family.

TL;DR: My (registered) Nexon EV got hit and the back is damaged by another customer, before I took delivery. I have asked for full refund and came home.

What to do now next?

Posted Mar 17, 2023, 9:17 AM UTC

6256
zgeomVW Taigun Top 1.0 AT '23•

Sorry for your loss. But don't mind, i am showing your post to my religious mother in law.

83
guyspice•

Not many would get the intended sarcasm bro

7
Bubbly_Fix7823Ford Aspire TDCI•

No use. There is always some comeback in these sort of things.

3
-Hell-_-Boy-'20 Brezza LXI•

don't get me wrong, I sympathize with your situation here.

But, you are saying that you have registered and paid the full amount before delivery? I hope you get out of this mess safe.

38
1selfharmOP•

There is nothing but hope.

6
-Hell-_-Boy-'20 Brezza LXI•

My prayers are with you on this one. also, I'd tell others to learn a lesson from this and at least don't register before taking the delivery.

we have to make payments to reach the delivery stage, but at least ask the staff to do the registration process on the day of delivery after you receive the car at the show room. spend an hour there doing the registration process in person. so at least in cases like this you have some level of control over the situation.

4
1selfharmOP•

Registration takes about 2 days - 1 for paper work and other for PDI from the RTO = 2 half days to be exact.

Yup a new problem, we need a better solution to handle these in the future.

3
-Hell-_-Boy-'20 Brezza LXI•

I was talking about the paperwork and fee payment to RTO.

should avoid before taking the delivery. do the paperwork at the show room. not before that.

for PDI by the RTO, in our state we don't need to bring the vehicle to RTO anymore if we are registering in the same district where the show room is situated.

If we are registering for another district then yes we have to take the paperwork and vehicle both to the RTO ourselves.

3
Galahad-K•

An unregistered car is uninsured and therefore unsafe to even leave the dealer yard. And the registration process takes around two days during which the vehicle is uninsured. How is this safer than having it registered before the delivery??

1
-Hell-_-Boy-'20 Brezza LXI•

after you get the registration done you have to deal with RTO, chassis numbers get to the RTO and they won't change it for anything.

So, you have a better chance of getting a refund or even a new replacement vehicle if you haven't registered your chassis number.

it's all about just having a better chance. The car is not 100% guaranteed to be safe anywhere, not in the dealership not on the road.

1
-Hell-_-Boy-'20 Brezza LXI•

also, have you seen the IDV on the insurance letter? in case your car gets totaled in the dealership before delivery and you have it registered and insured, the max you'll get is the invoice value, minus the insurance, road tax, RTO Charges and almost around 10% of the On road price is lost then and there.

1
-Hell-_-Boy-'20 Brezza LXI•

which state are we even talking about with this two day registration process?

I got my registration application done the same day of delivery and had my Insurance letter on the day of delivery itself.

1
H3llzCru5ad3rHonda•

So looks like trying to do the “auspicious” thing resulted in something “inauspicious”. Superstitions 🤦🏽‍♂️

27
iphone4Suser•

haha...was gonna say that same thing. I love how gullible are people with superstitious time / days. Damn it, if you are alive and healthy today, it is automatically auspicious.

Similarly, taking prasad with right hand (if you are god believing that is) is so stupid. As in, my left hand is useless by that sense?

5
H3llzCru5ad3rHonda•

I hear you man. The funny thing is I’ve seen superstitious folks suffer more harm than good when following such practices.

4
[deleted]•

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1
[deleted]•

[removed]

1
Upset_Efficiency799•

Your comment doesn't help OP in any way. Why comment something which is not useful

-5†
H3llzCru5ad3rHonda•

Why do anything that’s not productive then? Chill dude.

2
[deleted]•

[deleted]

1
broski1911Volvo V40 D3•

What if this bad luck followes you even if you buy other brand car? Or the bad luck goes away if you switch brands?

18
1selfharmOP•

No, I said that so that we get our refund back ASAP, without confusion, because India runs on sentiments.

Booking and getting the Car has taken a good toll on me, but today I lost hope.

It's not easy to convince my family for getting the EV as they are paying a part of the down payment. Long waiting period, different dealers, etc.

-11
broski1911Volvo V40 D3•

0 sympathies from me man. Zero

Some bloke who never drove an automatic car bangs your car and you are blaming car, company and dealership for bad luck? What's the logic in this?

19
1selfharmOP•

I didn't blame the car nor Tata, but I'm really mad at the dealerships because they had 2 good chances of delivering the car to me but didn't. That too today even after I asked to simply give me the key and I will be on my way with the car.

12
lky94Hyundai Verna SX•

I know you may not have asked this to the dealer but would they give a totally new car if you decide to not totally cancel the delivery?

17
1selfharmOP•

I'm planning to totally cancel and get another car (not TATA) after a few months.

They asked that too. If they're OK in giving me a new one they can pay as well.

-15
_7567Rex‘21 Nexon EV | ‘17 Figo 1.5D •

Paying takes cash/money transfer which is tough ask

Allotting a different car though is much easier. They can easily route one from another dealership, heck, even another city/state if the same trim and colour are available (happened at time of our Figo, we booked at one particular dealership but he didn’t have stock so he instead got it form another dealership in same city)

9
1selfharmOP•

I know it's a though ask, dude. If I didn't ask that much they won't give even a replacement as the cars especially Nexon EV are in demand due to low stock inflow in my region.

I have also payed and registered the vehicle. If they give me a replacement, I will be happy. If they give me the money, I will be more happy.

-2
_7567Rex‘21 Nexon EV | ‘17 Figo 1.5D •

They should give replacement. The vehicle is their responsibility until delivered

3
PappaKiller•

It is weird that for a mistake that was not really theirs you all of sudden decided to buy something else altogether. I mean if they are offering another car then you should not have any issue.

8
Heisenberg_Ind•

The OP is behaving obtusely ngl

2
Abhishek_gg•

That's not how it works.

You are not buying grocery.

6
arya_in_westrosBrezza ZXI+ AT ‘23•

Looks like this auspicious timing thing is bullshit

7
Bajrang-Dal•

Congratulations for your extended warranty and some cheap accessories by TATA

5
anish58Brezza ZXI + AT ‘23•

I don’t think anything can be done, now that the registration is completed. They’ll offer you some goodies like extended warranty, service packages (hardly matters since it’s an EV), accessories, etc. Hard luck my friend :( I guess you’ll have to accept the repaired car

4
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3
chd01•

Every moment is auspicious if your mind and heart are at the right place. Next time just take the delivery whenever it is possible and here also take a replacement if they're offering you one.

3
okayhumaunderVW Virtus Topline AT•

I don't think you should just get a refund, what will you buy now? Just get a new fresh car as i assume you don't have to wait either again, if not then refund

3
moronbehindthescreenToyota•

Such things happen. They are part of life. I hope you are happy with your decision.

2
1selfharmOP•

I really don't know, until the issue gets settled.

1
Defiant_Armadillo_97•

So, since what what happened was pure luck, wouldn't it derived that trying to do auspicious thing became inauspicious.

I do hope things get sorted and you'll get over this in time 🙂

2
karandexHonda Brio VX AT•

Crazy people live in this country. You can ask for any favour on basis of religion

2
notsogreatredditor•

r/fuckyouinparticular

2
chowdowmow•

Do a couple of extra pujas before buying your next car.

2
1selfharmOP•

Hehe will do

1
Easy-Worldliness3691•

Have they refunded the whole amount?

2
1selfharmOP•

There was a follow-up post.

They replaced with a new one.

1
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1
guyspice•

Bro, ek baar thande dimaag se socho. Gaadi kisi amateur driver ne thokdi galti se, Yeh kahin bhi ho skta h, Ab gaadi ke paise refund hojaaye yeh bhot mushkil kaam h, Tu consumer court me complain krega aur agar jeet gya toh dealer upar wle court me jaakr case latakwa dega, Tata wlo ko keh ki nuksaan bhar de aur gaadi lele

1
No-Pair-5310•

+1

1
atp1rules•

Sorry for your loss. Please do update us about your situation, would like to know what the showroom did to make up to you guys.

1