Source
r/Lastpass•
MidnightExcursion

I hate lastpass so much right now

My girlfriend died. I had a lastpass family account with her. I had to leave her place and forgot to grab her phone. I had her computer but something went wrong with it and I had to reformat it. I want all her old pictures and stuff on her phone. But I don't have her gmail password. It is in lastpass. I have the lastpass password but it will not let me in. It says to check my email which I can't do. I am so upset. Just use Bitwarden. Fuck lastpass.

Posted Mar 22, 2023, 2:06 AM UTC

012
Bbobbity•

I am very sorry about your girlfriend. But to be honest LastPass is doing what’s it’s supposed to. If you have any sort of 2FA activated on any online account, if you don’t have the key/phone/access to email/whichever type of 2FA it is, it shouldn’t let you in. Otherwise there would be no point having it.

18
DygonZ•

Exactly. Bitwarden or any other password manager company would be the same.

7
TangerineDream82•

I'm sorry about your loss.

LP has a feature exactly for this purpose. Did you set it up?

It allows you to request access from your family member and after 15 or 30 days depending on what you configured, if the owner doesn't decline your request, LP will allow you to access her entire vault.

10
Beginning_Lifeguard7•

I can feel your pain. I lost my adult niece and mom last year and have been cleaning up their digital lives for months. I'm glad I have some passwords, but then again I'm not. Every time I find a new cache of pictures the wounds all get opened again.

I hope you find a way to get the passwords you need. I'll save the platitudes, I've come to find them hollow and meaningless.

4
ShellAnswerMan•

The unknown device or location verification has been in place since 2015, so it's hardly anything new. Unless there's cached data on something you can disconnect from all networks and try offline access on, you'll have to regain access to the email security alerts go to.

There is an override procedure with customer service, but that involves answering activity questions that you may not be able to answer.

2
smarthome_fan•

There is an override procedure with customer service, but that involves answering activity questions that you may not be able to answer.

How would they be able to override it, unless passwords aren't actually encrypted end to end?

1
ShellAnswerMan•

Two factor auth does has nothing to do with encryption.

1
smarthome_fan•

So their security model makes no sense. If OP knows the master password, he should be able to get in after a reasonable length of time. If he doesn't, then he shouldn't.

1
nymiau•

It should let you in if you try to log in via her phone.

1
MidnightExcursionOP•

Yes, I forgot to grab her phone when I had to leave the apartment.

1
testmain•

Sorry to hear about her passing and your loss:(

1
LoriWritesCyber•

I just can’t imagine. So sorry for your loss.

1