Source
r/verizon•
xtremeph

5G UW Streaming throttle

Wireless

Just curious if anyone is experiencing an issue with their 5G UW connection being throttled when consuming video content as if you’re on 4G LTE or 5G Nationwide? For the past few days now this has been my experience. Slow connection when downloading from Netflix. Fast.com results show speeds being throttled.

I’ve removed and re-added the streaming option to no avail. I’ve contacted Verizon 3x about the issue and my last interaction I was disconnected and not called back and now their offices are closed. I’m on the 5G Get More Plan with 90 GB of usage for the billing period.

Edit: My speeds returned to normal on 3/29 shortly after 1 AM EST. Thanks for everyone’s input.

Posted Mar 28, 2023, 12:18 AM UTC · edited

1619
Smith6612•

Is your phone or device showing a connection to n77 or n260, or n261 when you load it down? If that's not showing it might be falsely reporting UW.

5
xtremephOP•

It is definitely on n77 from Field Test mode + 690 Mbps from Speedtest.. it’s really weird and their tech support is absolutely clueless.

1
Smith6612•

I've seen the opposite effect on and off with the network where video will end up un-throttled for a few weeks on low band 5G and LTE (pushing >60Mbps so I know it's not a random Premium Streaming add-on showing up). It's nice when that occurs, but it usually gets fixed within a month.

1
Checker79•

UW is a glitch many times on the phone .

3
xtremephOP•

I hear ya.. but this is on my home cell site that is literally across the street in my neighbors yard. Since it isn’t just me I can stop wasting time calling Verizon and wait until it’s naturally resolved.

1
TraditionNo9996•

No throttle here use about 500gb on my tablet each month I

3
hackersythe11b•

In account settings turn on maximum video quality

2
xtremephOP•

That is what I toggled off and back on to see if made a difference.

1
hackersythe11b•

Contact support if it's not working

1
xtremephOP•

I did 3x as stated above and wasn’t getting anywhere which is why I just asked here. It’s all resolved now. Thanks for your suggestions

1
JSchnee21•

Connecting to a VPN will "solve" this issue.

2
xtremephOP•

I shouldn’t have to connect to a VPN as it should work per my plan features. I use my VPN whenever I’m on LTE/5G

1
CreativeCuckoo•

Same thing happened to me and it’s only affecting my line. I get an error message every time I try to enable high quality streaming on my line.

1
iOS14•

I actually noticed this too, even with the toggle enabled I’m getting 4 down on Fast.com with UWB(MMWave and c-band). Started about a week ago. Not exactly sure why but I thought I would wait a billing cycle and see if it fixed itself.

1
Bacin87•

Verizon is throttling and I know this because if I turn on the VPN on my phone while watching video I no longer get buffered on 5G ultra wide band

1
CreativeCuckoo•

Follow up question: did you ever get an email from Verizon about “excessive date usage?”

1
xtremephOP•

No, I did not.

1
ajayp1•

90Gb shouldn’t do it usually, I’d expect it over 200GB

1
stardust_kid•

No issues here.

1