Source
r/Bittrex•
Zaleric

Identity Verification

verification

This morning I logged into my account, and saw Bittrex is closing US Operations end of this month. When I went to my wallet to send my BTC to another external wallet, I was aksed to verify my idenity. So I uploaded my ID to the system and did a face recognition.

Edit* -- I have logged into my account almost everyday for years, and never had an issue - Edited

Now the system is telling me there is an issue in recognizing my documents, and it cant provide me with an account at this time. I dont have the ability to try to fix whatever the issue is, and it doesnt tell me what the issue is. I cannot access my account now. Is there a fix for this ? I opened a ticket, but havent heard back yet. Any help would be appreciated. Thanks

Posted Apr 5, 2023, 5:46 PM UTC · edited

512
jcope015•

I’m in the same boat right now. 😔 so far no luck

2
Thump604•

I used the online method and while it failed the first time or two, it then worked.

2
ZalericOP•

Thanks....The problem I have is that it wont allow me to get to where I can do this a second time

1
Upper_Detective6019•

I need help getting my pictures through as well. The camera is too blurry. These guys seem to be crooks

2
st_heron•

same here, can't verify, sent support ticket

I was already verified years ago

2
ZalericOP•

Thank you /Bittrex Team for resolving this for me today. I was a bit worried, but this was resolfved by your team.

2
butterflycole•

How did you get it resolved?

1
ZalericOP•

I opened a ticket with Bittrex support, and uploaded my valid identification. In this case it was my valid drivers license with the address that matched my profile. It took 3 days and was resolved.

I also direct messaged the official Bittrex Support on reddit with my ticket number.

1
butterflycole•

Thank you he will try that. His old phone got damaged in a way where we couldn’t pull anything off of it so that’s why he had to do this 3 factor authentication. He has quite a bit of money in there and we are very stressed about potentially losing it.

1
ZalericOP•

Now Ive tried using the app. Ive used both my Drivers License as well as passport. Neither are expired, and both times its saying there is an issue with my IDs.

1
butterflycole•

My husband is having the exact same problem

1
ZalericOP•

I also forgot to add that I verified this account with identification quite sometime ago also

1