7900xtx RGB Software Not Recognizing GPU

Resolved

I am having issues with a new build and the RGB software not recognizing my GPU

Computer Type: Desktop

CPU: AMD Ryzen 7 7800X3D 8-Core Processor

GPU: AMD Radeon™ RX 7900 XTX
Phantom Gaming 24GB OC

Motherboard: Gigabyte B650 Aorus Pro AX

BIOS Version: Had it on F2 from setting up, wasn't working. Updated to f5a and still having issues

RAM: G.Skill Trident Z5 NEO RGB 32GB

PSU: Corsair rm850x - note: this is running with 2 pcie cables, while I wait for a 3rd to arrive that I ordered

Operating System & Version: WINDOWS 11 PRO 22H2

GPU Drivers: 22.40.51.01

Chipset Drivers: AMD 5.02.19.2221

Description of Original Problem: I am unable to load up the AMD 7900xtx RGB software. Every time I try to open it it gives me a message saying "Plug in your AMD Device to get started"

Troubleshooting: I've tried updating bios to most recent f5a, and have physically re-installed the gpu a few times so it is definitely plugged all of the way in. I made sure I'm on the most recent drivers as well. Has anyone come across this issue and been able to fix this? I tried seeing if a 3p software like openRGB would recognize it and i'm not seeing it in there either

Posted Apr 24, 2023, 1:49 AM UTC

12
Antonis_32•

Asrock has their own RGB software:
https://www.asrock.com/microsite/polychromergb/

1
INeedHelpManOPAMD•

OMG I am dumb - this worked, thank you so much!

1