Can't get email due to new storage limits, deleted everything including recycle bin, yet nothing is freed up

Status: Open

When i go to "Manage Storage" it says I've used 138% of my storage limit. I deleted all my junk mail, all my onedrive (which is still shown to contain the majority of my storage), all my POP folder, and even emptied my recycle bin (both for my OneDrive and for my inbox), yet i'm not seeing any change in the amount of storage I have used up. It's as if I deleted nothing.

How do I fix this issue?

Posted May 1, 2023, 1:29 PM UTC

35
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1
NorthEnergy2226•

I notice that I have to compress the data file before deleted message space is released. I do that by going to the Outlook Data file and clicking on "Compact Now." Note I store my messages in a PST file for Outlook and I know not everyone has it set up that way.

I now try to do this compression weekly as I have a 10-gig PST.

1
futurephysicianOP•

I have no idea what any of that means....

1
NorthEnergy2226•

Did you ever get this resolved?

1
futurephysicianOP•

Yes, it apparently takes awhile for it to register that the space has been freed up

2