r/OPTIMUM•
Runjit

I want to cancel existing plan under dad's name and get a new one under my name to take advantage of new deals.

Question

Title explains my situation. I'm not even sure if it's possible, if it is how do I go about doing this? no other good Internet providers in my area and we're paying too much right now since we have a cable/internet/phone bundle. We only need internet.

Posted May 3, 2023, 6:42 AM UTC

010
m2slam•

Definitely possible you would have to do a device swap return old modem and then get a new one. Maybe they could ship it and you can time it so that way you don’t lose internet connection

2
ItsOptimumVerified Official Optimum Representative•

Hey, there! That is a great question and we would like to go over your available options. Should you need more help with this, please send us a quick DM and we will be happy to direct you appropriately. Thank you! ^Andre

2
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1
arein114•

yea you can def do that, you have to cancel your dads plan first, return all the equipment. Then call them up for new service at your address and they will send it all new equipment. You could probably hook it up yourself with a tech on the phone since no new lines are needed.

1
nefarious_bumpps•

Optimum will negotiate discounts if your dad calls to cancel. Worst case, yes, your dad can terminate service and then -- after service is disconnected -- you can order new service using the current new customer deal, but you will experience a gap in service. Either way, keep in mind that the normal prices are as published here: https://www.optimum.com/pricing-packages, and anything lower is a temporary discount, usually for 12-months, then you have to go through this process again.

1
Empty-Actuator•

The prices the ISPs charge in the USA are ridiculous! Especially when you pay for "up to" speeds and rarely get anywhere close to that and expected to only get about half of what you paid for. And yes, they do that on purpose because I had Suddenlink 1Gig only getting about 400. So I dropped my plan to the 500Mbps only to see my service go down to a consistent 200Mbps. Now, the upload speeds which are a fractional of the download speeds have been cut in half. That stuff does not happen in Europe.

1
nefarious_bumpps•

This kind of pricing game is really only practiced by the cable MSO's. If you are fortunate enough to be able to get FiOS or any of the satellite or 5G fixed wireless providers, everyone on the same plan pays the same price (unless there's a general price increase).

The "up to" disclaimer has some basis in practicality, because the ISP does not control the capacity of whatever server you're connecting to. That said, many ISP's are oversubscribed or just dishonest about the speed they provide.

The biggest problem is that unless your state has a strong consumer advocate, there is no federal consumer protection agency. The FTC and FCC are supposed to provide these functions for Internet, but they seem entirely uninterested in doing so.

1
MakaveliThaDon96_•

Why don’t you just negotiate better deals than new customers. I pay 150 for premier and gigabit.

1
RunjitOP•

Can you share how you negotiated that deal ?

2
MakaveliThaDon96_•

Sure, after my promotion ended the bill went up to 275. I called them an asked them to cancel tv service. So they negotiated all the way down to 150.

1