Q1 Pro poor quality control and support

This is a warning to anyone considering purchasing direct from Keychron.

I ordered a Q1 Pro directly from Keychron two weeks ago. I received it last week and discovered that the "D" key did not work. I emailed their support to get return/replacement. After a couple rounds of troubleshooting, e.g. running the test matrix, swapping sockets, that took one day each with their response time, they ultimately forced me to disassemble the PCB, because their "warranty" is not really a full warranty. After wasting half of an hour disassembling the keyboard and PCB, I found that the socket on the PCB for the "D" key had a faulty solder connection to the PCB. I sent a video to Keychron and now I'll have to wait to hear their response and hope that they'll finally accept a return and send me a replacement.

I have just a casual interest in mechanical keyboards, and was not interested in disassessembly and reassembly. After this experience, I don't think I will every purchase directly from Keychron again. The time that I have wasted dealing with their poor quality control and resolution process is worth far more than the amount I paid for the keyboard.

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Update: They responded and suggested to send me a part that I solder myself. Unbelievable.