Source
r/paypal•
Master119

Can you verify if a payment was sent to friends and family or for goods and services?

Help

I wanted to dispute a payment because I never received the fees. Paypal's automated system is claiming that I didn't get purchase protection. It's an international order from the US to the UK. I know I checked this 5 times to make absolutely sure that this was going to be protected because I've had issues with the seller in the past and they (paypal) claimed I sent it as a friend previously.

Now as I'm looking to make a dispute, it's not giving me the full set of options and I'm trying to figure out if there's anywhere that I can see if those protections were there.

It was also weird because looking back through everything, this is also the only payment I see that was made where I didn't get either a text message warning or an email that the payment was made, so I'm wondering if it might have been some kind of system outage/problem at the time.

Anybody know if there's any kind of receipt or proof for this?

Posted Jun 8, 2023, 4:06 AM UTC

14
AutoModeratorMOD•

Abbreviations used in r/PayPal:

  • NAD - Not as described.
  • SNAD - Significantly not as described.
  • INR - Item Not Received.
  • UAT - Unauthorized transaction.
  • OP - Original poster of the message.
  • F&F - Friends and Family (no protection at all.)
  • G&S - Goods and/or Services (has seller/buyer protection.)

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1
Budgie_SmugglaExpert PayPal User•

Just open the transaction an will be black and white and no won’t be an “outage” maybe a PICNIC issue

1
Master119OP•

and I'm guessing that I somehow didn't click the "send me the automated text and emails you send on every transaction" for just this single payment? Despite getting those notifications every time I send money either to friends or to businesses for every other payment I've made.

1
00-d-_-b-00Expert PayPal User•

Now as I'm looking to make a dispute, it's not giving me the full set of options

That means you sent it as friends and family. F&F payments can only dispute as unauthorized transaction. If you paid as g&s, the transaction details will have a “Need help?” section, mentioning something about buyer or purchase protection which will be hyperlinked to the protection terms.

1