Facility and Benefit - can anyone help point me in the right direction?

I am looking into how facility and the desire for convenience affects the world today. 'Facility' as in something that makes an action easier, more available and convenient. I will do my best to provide a clearer and more specific explanation of what I mean by this:

My interest in this started from an epiphany of mine: whenever a new form of facilitation is implemented into a society, the action that it facilitates is abandoned. So, then, one must ask: is it actually beneficial to abandon the action in favor of the facilitation, just for its convenience? For example, is it beneficial to abandon physical conversation for a phone conversation, or a conversation through 'texting'?

Essentially, is the making of an action or method easier, advantageous?

I hope I've made that somewhat clearer. Haha.

Anyways, does anybody know if there are any texts based on this idea, or a similar one to this? Can anyone point me toward some philosophers who have speculated over this?

Also - I am more than welcome to hear/discuss personal thoughts and comments.

Thanks in advance!

Edit: Grammar.