Help, Airs faulty.
Hello, Been having problems with my glasses, bought from amazon jp, I'm in u.k, so I am at lost what to do.
The display goes off after 1-10 mins, tried on steam deck, pc and phone, all same. Also tried putting tape over prox sensor.
Left arm gets very hot. Also tried different cable.
Any help would be great, Thank You.
Posted Jun 14, 2023, 6:19 AM UTC
415
Thanks I'll try more tape, but after more testing, 1st use 10 mins till black screen, then I unplug cable and try again, then its 5 mins, repeat 3 mins, repeat 1 min.
If I leave for 30+ mins it's back to 10 before black screen.. Seems like a overheating problem... Idk.
Wasn't sure amazon jp would be any help, any one tried?
Hi u/ichipeachy, It seems to be a hardware problem; you might need to check with Amazon Japan about a return or exchange. I apologize a lot for this.
Edit：I have forwarded your case to my colleagues from the customer service team. They will reach out to you via DM using the ID u/Xreal_CS as soon as possible. Please note that their working hours are from 9:30 PM to 5:30 AM Eastern Daylight Time.
Hi, been on amazon jp site, there's no options to get any help, been too long I think, bought back in nov '22, Is there any other way to get them replaced?
Thanks.
You can still use the Contact Seller option.
You can also contact Xreal Japan on Twitter @XrealJapan to get the ball rolling, but I don't think they handle English queries well.
Really can't pick anything, can see sellers name, but no clicky qq xD
I revised the earlier comment.
Thanks, but unless your going to repair them/replace them? I might as well get a refund. I won't be posting them back for a few days.
So keep me updated. Thank You.