Can Doordashers cancel other customers's in-store pick up orders placed through the Subway website?
The title sounds ridiculous but a Subway employee just told me the reason my non-Doordash customer pick-up order for two subs placed through the official Subway website was cancelled out-of-the-blue was probably because all online orders come-in as Doordash orders and Doordashers can cancel any of them.
Smells like BS to me, but please let me know if I'm wrong.
Posted Jun 23, 2023, 11:56 PM UTC · edited
15
As a Dasher with over 9000 deliveries, I have noticed (with no proof) that if the order is placed through the merchants website/app the merchant can (and usually will) keep any tip you included for themselves since many are franchises. This is very common for orders from Panera. But to answer your question...Dashers cannot cacel orders without a reason through DoorDash support. We can unassign any order we deem unprofitable.
Appreciate the response. I understand that Doordashers have a means to cancel Doordash orders. What I'm hoping to find out is if Doordashers can somehow cancel non-Doordash orders placed by customers for in-store pickup through the Subway website.
Not possible.
Thanks!