r/techsupport•
VRFour

Computer freezing - no idea where to start on troubleshooting

My issue just started yesterday evening. My computer froze while just using a few programs in Windows. The mouse would move but nothing else would load. I just left it alone and hard restarted it in the morning.

This afternoon, it froze while playing League of Legends. Froze against later while just using Firefox. These freezes were worse - the mouse wouldn't even move.

My video card is updated to the newest driver and my OS has all the updates. Here are my computer's specs:

Windows 7 64 Bit

ASUS Maximus IV Gene-Z mobo

i5 2500K

MSI GTX 560 Ti 448

Seasonic X760

CORSAIR Vengeance 8GB DDR3

Crucial M4 SSD boot drive

Any ideas of what I can do to trouble shoot? Worried it's a hardware problem with either the GPU, RAM, or my SSD.

Posted Dec 20, 2012, 4:01 AM UTC

16
braininvat•

I would start with booting from a live disc or usb. If your computer works fine with the live OS, then it is either the SSD or a software related problem.

2
david_too•

Good idea. Or you can just boot into the BIOS and let it sit there or run self-tests for a few hours.

2
VRFourOP•

I don't think I have the resources to create a live cd but I'll look into it. Thank you for the suggestion

1
[deleted]•

Do you have the latest firmware installed on the M4? Issues like this are very common if you do not have the latest firmware.

You can get it at the crucial website.

2
VRFourOP•

Great suggestion; for some reason I didn't even think to do that. There was a new firmware update a few weeks ago and I just installed it. I'll report back with whether or not the firmware update fixed my issues.

1
ProstarComputertrusted•

After all your drivers and firmware updates are done, consider running diagnostics. A lot of good diagnostic software is free, as well as system monitoring software. Test your memory using MemTest86+, and test your hard drive using HD Tune.

You may want to test the power supply unit with a volt-ohm meter as well.

Good luck!

2