I need to replace my front windshield, as we all know tesla service center is a nightmare and impossible to get appointments. I have a long drive coming up and safelight has an appointment next day.
Has anyone had a full replacement by safelite that can share their experience? Thanks!
Posted Aug 25, 2023, 3:01 PM UTC
When I had to get mine replaced, Tesla service told me that I had to get it done by someone else. I scheduled an appointment with Safelight and they did a wonderful job. They even changed my wiper blades at no cost. My car was four years old at the time and I asked about the glass being OEM, or aftermarket. I was told if my car was under a year old then it would be OEM, so mine was to be an aftermarket. I was pleasantly surprised later to see it was actually an OEM glass installed since it was delivered to them by mistake instead of the aftermarket version. Can't tell it was ever changed...
I had safelight replace my 2020 MYLR twice in the ~32 months I owned it. Once Tesla paid for it and Safelight did it at the Tesla service center and the other was done at the Safelight service center. No issues either time. Great work and no issues afterwards.
Only complaint I had with them was the housing over the windshield cameras rattles now. My insurance requested Tesla glass and I heard several people ask for it when I was there too.
I spoke to my local center this week during an appt and asked about glass (i dont need) he said you’d have to lay it out and be reimbursed from ins.
If you go thru ins you’d be directed to safelite.
Ive seen good things with tesla posts on them for swaps but again, really varies on the locatiom and installer more than the company
If you search the sub, youll get both horrible service and good service. I am in the horrible service group. Got mine replaced back in May. The pulled the pillar panel off to set the windshield and didnt put it back on right, now it looks like crap and I cant figure out how to fix it. Plus they used cheap non-OEM glass and it was cut poorly. So now I have annoying wind noise anytime I go faster than 40mph.
Safelite says they have lifetime warranty, but thats only if they agree to fix it or if you can even get a call back.
IMO- See how long it would take Tesla to complete the work. If they have availability, I would go with them. If its a long time, hopefully you get a good safelite service center and its good for you.