Seriously unprofessional customer support
Posted Aug 30, 2023, 6:51 AM UTC
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Hi, we will check it and sort it out as soon as possible. For better assistance, we have messaged you. Please check your Reddit messages. Our apologies for the unpleasant experience.
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Ecoflow products suck. Their customer support almost always aren't that helpful.
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They really don't suck at all, most are class leading devices. That said, having a poor experience with customer service tends to point a broad negative stroke.
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Their products are mostly great and just need more support staff.
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EF customer support IS horrible!!!!
I’ve had a very condescending email from them….
Never again!!!
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We are sorry to know that! Please let us know your case number so that we can check it for you. Thank you!
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What to take away from this = don’t order stuff you don’t want..
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Sure, but most other retailers have a reasonable way to cancel if a mistake is made, or at the very least respond to attempts to communicate...
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Gonna add a low sodium comment…I’ve had two good experiences with their support. Even had to replace one unit. My deltas have been great.
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People need to understand there is a process to cancel an order even before it has been shipped. It would be easy for a small company with a few employees. Once it is in the pipe line, it may take hours to more than a day to change the order. That's why many online order with the "Cancel" button in activated once it started the preparation process which may even be a day or two before shipping out. Many company do not even offer the option to cancel an order but simply RMA.
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I think the email is fine. That's the problem with phone calls instead of email Is either of you can say whatever you want. You canceled after it shipped? If they charge for that then they charge for that.