Source
r/msp•
kulps

What services or tools do you include in your managed plans that makes your offering unique?

Business Operations

Hey folks,
We're reviewing our offering to see if we want to make any changes for our upcoming year. I wanted to poll the group to see what you are all doing to see if there's anything interesting that we're missing.

Obviously, every market is different and I'm not asking about pricing, just the absolute features. Some things I've seen both included in managed agreements:

  • System Deployment
  • Onsite Services
  • Regular onsite visits by service techs
  • Proactive program (of varying intensities and values)
  • DNS Filtering
  • All project work (excluding hardware)
  • 365 Licensing
  • Phish Testing and Security Training
  • Pentesting (Automated and more advanced)

There are some things that I expect everyone offers (RMM, Inventory, AV, documentation, etc.) but I'm curious which items or combination of items you think differentiates your offering from the competitors in your area.

There's a solid argument that some of these services belong in a separate package that's an add-on, which may be right for your MSP or your market. I'm mostly curious on what folks think is interesting and worth highlighting during sales or renewals.

​

Thanks everyone!

Posted Aug 31, 2023, 6:05 PM UTC

16
roll_for_initiative_MSP - US•

No MAC charges for employee onboarding or offboarding. On-site included (at our discretion). All security tools included.

1
kulpsOP•

Can I ask what "all security tools" means for you?

1
roll_for_initiative_MSP - US•

All the common ones. No upcharge for DNS Filtering, EDR/MDR, huntress, phish testing and security training, deploying and maintaining different security baselines, backups of cloud data and local data, 365 monitoring, managing disk encryption, managing basic compliance frameworks like hipaa or glba or pci, etc. Only things i can think of that we don't bundle automatically YET are:

  • true SIEM
  • pen testing and vuln scanning
  • SASE/ZTNA/whatever you want to call it today
1
kulpsOP•

Thanks for the clarification!

SIEM is on our list, but we are concerned about the time commitment to review and process the logs. There's an argument that even collecting the data is better than nothing, but that's a tough sell to a client.

We haven't scrapped the idea yet, but we're still on the hunt for a solution that's affordable enough to include without being impractical for our team to implement and effectively monitor.

1
aspiresix•

Check out Vijilan.com - they are (at least in my opinion) affordable and could be a good fit for you.

1
slibrar•

You can't install a unique competitive advantage. You can't buy one either.

1
goldeneyenhcompliancerisk-io•

So many MSP hinge on their tool set as part of their “unique” offering… and miss the point of “SMBs don’t care about your tools/stack”

Do you ask the local bakery, the exact ingredients are within their cake? Probably not, you just want to know does it taste good and will it fill my sweet tooth?

They care to know are you protecting my business? Are you talking to me in terms I understand (relatability) Are you helping me understand my risk Are you ensuring Things are running correctly Can my staff do thier jobs effectively, and efficiently.

Sure you’ll get some that may be a little more tech savvy and ask high level techy questions..but even then they still want to know how you are helping them.

The unique offering could be about them.. about knowing or getting to know them, what keeps them up at night, asking for a seat at the table and learning what makes them tick.. we chatted about this over on #teamTimLive https://www.youtube.com/live/UET33inYB8s?si=lKfhuJtiUVVXOF7I

1
2manybrokenbmws•

In before 20 MSPs talk about their qbrs, automation, customer service and honesty/integrity.

There are only a few I've seen over the year that actually offer a legit differentiation. Pliancy and Electric being 2, and electric ive yet to hear anything good about unfortunately...

1
SomeRandomMSP69•

We decided to go fully woke on our offerings.

Has really made a difference

1