Just spent 18 minutes on a callback with the line ringing. If you aren't ready for the callback, don't fucking phone me and waste my time. All that so I could try and get a better deal currently only offered to new customers. What about people that have been paying you for 3+ years?!
Posted Sep 30, 2023, 12:25 AM UTC
Message them on Facebook / Twitter or call 1 (855) 251-2156
That’s a good experience with Koodo. Self service is their motto !
Wow. Good to know this as I was just thinking of switching to them. Don’t need more of the same from yet another bullcrap Canadian Telcom. I’ll keep looking. For a home in Europe I guess.
Try Fido
Fido currently has a 10 GB plan for $39 or a 20 GB for $45
It’s cheaper to use a European prepaid plan on roaming in Canada than the local Canadian telecoms’ plans. For only €20 ($28 CAD), you can get 250 GB of 5G in France, and 35 GB of 4G international data in 100 countries, including Canada. You also get unlimited voice and text in 100 countries, with free roaming in Canada as well. https://mobile.free.fr/fiche-forfait-free
https://mobile.free.fr/fiche-forfait-free
For only €20 ($28 CAD), you can get 250 GB 5G, and 35 GB of international data and unlimited voice and text.
I generally have good luck in getting someone useful.
Recently, tho, my major complaint is the throttling of data -- on top of poor bars where I currently am residing; it is okay/decent at work.
Never call for a better deal. Just screenshot whatever deal you’ve found and send it to their Twitter DM’s/Facebook messages.
I was a loyal customer of Koodo for 10 years straight. When I called once to have a better deal (exactly what you did), I did not have the impression that I was valued as a customer. So the best thing to do was to cancel and go elsewhere.
I called 611 the other night to book and callback and got put through to a person immediately, not sure how as I didn’t even think that was possible but maybe worth a try!
it's not about how many customer they loose, it's about many they get. Koodo is Telus, Virgin is Bell and Fido is Rogers.
Honestly most people that use these self-serve companies should only be doing it for a short amount of time. The amount of money that you're saving using Public, Freedom, and Koodo, is ultimately worthless if you ever have a problem.
I would caution anyone to use these companies as temporary and not for the long term. Any company you can't get a hold of should something go wrong is not a company worth investing any real time in.
I’ve never had a problem with call backs & the customer service has always been excellent. Agents are polite, friendly, intelligent and resolve issues quickly. Been a Koodo customer for years.
They are a discount carrier because they don't have customer service. It's all online and community support.
They have excellent agents if you schedule a call back on chat. Also can get service at a mall kiosk. I’ve been a customer for years. I use Rogers for internet/tv - now that’s a call I always dread having to make.
Sorry to mention this but, Telus/Koodo could give “two fucks”about a tenured loyal customer. Regardless if it’s 1 year or 25 years. They all get treated the same. For them, it’s about new logo customers. I suggest, you port to Virgin or Fido, easier than fighting the deal you want. Always hop around, the telco’s don’t show you any loyalty why should you? It’s dead simple to switch these days.
Agreed best bet is to swap back and Forth on a BYOD plan