Account hacked and locked out. Spotify support offered absolutely no help. Is there anything I can do?

Question / Discussion

So I recently lost access to my account. Logged out on all platforms and my password no longer works. I am unable to reset the password because my account was connected to an @edu email that was deleted after I graduated college.

I sent an email to spotify support with detailed information, pictures an everything. They didn't reply for a week and then sent me a survey asking "how was your support experience"

Is there nothing I can do. I would really hate to lose like 8 years of listening history and playlists, my algorithm was honed.

You'd think they would have some sort of protocol for this when the student discount is such a big draw for them, and @edu emails get deleted all the time.

Posted Oct 13, 2023, 5:21 AM UTC

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