I've been ghosted by Epic Games Support

Hello,

I've recently been having issue with Epic Games Support, my problem is that I have recently re-downloaded fortnite a game I use to play quite frequently a few years ago, I also happened to purchase quite a few cosmetics in the game however they are no longer in my account.

I reached out to Epic Games Support where over the course of 3 days I was finally told to check "archived skins" and my request was closed by Epic. The Cosmetics are NOT archived and they are NOT in my account which I explained through live chat to another customer support agent.

I was then sent:

"" I found out that this account have suspicious activity happen to it. Now, here's the thing I have sent a confirmation email to the FIRST email address that was used to create your Epic account. Once located, please kindly follow the instructions.

Afterwards, Please secure that specific email address by logging it out of all sessions and resetting the password to avoid being accessed once again.

Oh and if you can't locate the email, no worries and just tell me right away. ""

I replied saying there is no email and I've seemingly been ghosted so I went to open another request on their support page; I Can't.

It seems that I've been blocked out from opening new requests and accessing the live chat and their email now only responds with some automated reply that the email is not monitored.

I would also like to add that (stupidly) actual money was spent to obtain these cosmetics

I don't know what else to do, any help is appreciated