iPhone 15 Plus

Canceled my preorder from September 16th that never shipped and placed the order again through the Verizon app instead of over the phone. Some differences I noticed between the two instances.

Via phone order : • I was told it would deliver by 10/13. I live in Alaska so I know it would probably take longer, BUT with 2 DAY shipping, I expected it to ship by the 11th at least, regardless of actual date of arrival. • Phone rep said they would waive the $35 for whatever perceived inconvenience they thought they caused. I don’t remember what about. •Was told later by an in store rep that I was definitely getting charged and that it doesn’t get charged until it ships. • Can’t cancel order through the app or on the Verizon website (desktop). • Documents & order info in app show that I essentially had 3 days from delivery (10/16) to ship my trade in.

Via app order : • Nov 1-10 ship date, no delivery estimate just says 2 Day shipping • Can cancel yourself at any time through the app • Noticed that the $35 fee is getting added to next month’s bill so I won’t be getting charged as soon as it ships. • Documents say 30 days to send trade in.

Also, I was somehow still able to get $850 off even though it appears that deal is no longer available.

Also, I don’t know how to link the other post, but I sussed from comments on another Verizon thread that if you get the “update payment method” email, you’re basically never gonna get your phone, need to cancel and reorder. Will update when it ships/arrives.