ICT Protege WX SMTP issue and firmware for expanders
Have a customer who inherited an ICT Protege WX system from the previous building owner.
We defaulted it, got it all setup again and everything is working but 2 issues.
- The SMTP server settings just do not seem to work. I use smtp2go which supports just about every dumb copier and device I have thrown at it so far. But this WX system just complains about either "Command Failed (3) No code 220 from the server." when SSL enabled on port 465 or "Command Failed (7) The server did not respond to AUTH." for non-ssl ports like 587 or 25, 2525. Firewall not blocking connections. smtp2go doesn't log any email activity. Tried adding their office IP to allowed IP and using blank authentication. Tried failing over their connection to backup ISP, same issue. Just doesn't make sense smtp doesn't work.
- The latest version of WX 4.00.1505 says "For best results, it is recommended that you use reader expander firmware version 1.12.585 or higher." Their PRT-RDM2-DIN (485) reader expandier has 1.12.546. The link on ICT to firmware hits a wall. They also have PRT-PSU-DIN-4a/8a 1.13.25 under analog expanders for the power supply but this doesn't seem to have any release notes warning it should be a certain version.
Any links to firmware updates?
Posted Nov 29, 2023, 2:26 AM UTC
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When you upgrade the WX controller it pushes the firmware down to the modules.
Then something broke. Still same version and not the later version in release notes. Maybe it only updates the internal reader not expander.
Connect the unit to a WX controller, ensure the unit is visible on the WX's network. To check this navigate to Expanders > Expander Addressing and make sure the unit is displayed in the list as online with the controller
Next navigate to System > Application Software
Under the heading 'Update Module Firmware' select the module to update from the list.
Next browse to the required firmware file and click 'Upload Firmware'
If you need the firmware you will need to contact support as they don't have it on their website.