Source
r/Fanatec•
AztecTwoStep

Honestly don't care whether you get your BF glitch price gear or not

Shipping/Logistics

Look folks, BF is over. I'm genuinely sympathetic for all the orders that are clogged up in the system. I've got an order sitting parked in the pipeline as well.

But if you're whining because you didn't get extra discounts on your already discounted wheel, I don't give a crap. Yes, there is a legal dispute that you can legitimately have with Fanatec - go have that chat with your lawyer. But there's lots more of us who paid more for our gear who are just happily using it and would like this subreddit to not just be clogged up with whining about whether or not you get your glitch pricing. This isn't about deflecting or defending for Fana. They fucked up and there is going to be fallout for it. But enough already.

Posted Dec 8, 2023, 11:27 PM UTC

5554
Appropriate-Ad1450•

Why are you whining ?

44
merfi1500•

I think most of customers that have glitch in order just want they order, even without extra discount. I want my order without extra discount, I can pay difference, just ship it without APM, l will buy it later.

34
merfi1500•

Additionally fanatec should create category like bundles - to avoid that confusion in future

1
hughjeffincok•

Bundles galore: https://fanatec.com/us-en/ready2race/

1
merfi1500•

That’s right, they should be all there, but they aren’t. There are more bundle discount, hidden ones, the ones Fanatec aren’t so proud to just show on website. 😂

1
dd1989NL•

Thimk about that next time when you consider to fuck up a company

-20
MysticMint•

How's that dick tasting?

-9
dd1989NL•

When u play the game dont cry when you lose sucker

-12
apresbondie22•

Ya…ok. If that was true then many would have purchased outside of a bush Black Friday. Now that you have the order, you’re saying that the BF discounts did not matter?!?! I truly hope Fanatec does not bend over backwards to please you selfish, privileged bunch.

The amount of unwarranted complaints I see about Fanatec really points to the toxic basement dwelled gamer culture.

Downvote away, I’ve seen your upvotes & I don’t much care for it.

-30
MemePotata•

The only reason it was bought on black Friday is because it showed discounts. Fanatec only has a sale once a year so users wait if its nearby. People don’t mind if they paid full price, but they just wanted to be happy if they saved money. Since they couldnt get the discount, might as well buy it still since a year is a long wait.

11
josephjosephson•

There was an extra discount on some orders on top of the BF discount. You’re conflating the two. The BF discount was still good. The extra discount was a bonus.

This goes with the territory of a price mistak; just go visit Slickdeals. They often get canceled, and if they doc so be it. If they don’t, congrats!

This is a cherry on top of their poor logistics and customer service. Alone, no biggie. But being charged before shipping, the order not shipping for 2 weeks, not being told during checkout that to expect delays, being told the order is shipped but it’s not, and then being told by email that your order is being “contested” - it’s just a piss poor job from A to Z by them. And it sucks if you now missed out on a BF deal - the only time to get a Fanatec deal - because they screwed up with their discounting on their site. Most people likely didn’t seek out this price mistake; they happened across whole checking out.

The criticism is valid and well-placed. They don’t care because they’re making hand over fist. If you’re pissed with Fanatec though, move on to another brand. The only thing unique they offer right now is high end console-compatible equipment. If you need that, it sucks and I’m sorry, but if you don’t, there are better products at better prices with better customer service available. Let your wallet do the speaking.

6
Vandal639•

Joined this Sub looking for opinions on sim gear knowing full well sim gear is subjective. Since that time the sub has become an echo chamber for "it's my money - I want it now" albeit, some people post legitimate concerns like "eh man, it's been 3 weeks is this normal?" Bottom line ya can't fault ppl like that.

23
realkeloin•

I think that “whining” is actually very important. I’ve been thinking about fanatec for quite some time. But after seeing the latest posts as well as the logistics issues from before that I am not sure if I’m ready to invest in a business like that. So, this was really helpful for me.

21
The_Machine80•

I'm a fantec user and waiting on 3 orders. I like there products but honestly unless you want alot of different wheels or need console support I would highly recommend NOT buying from fanatec. Not buying from them is the only way they will change there service.

8
Awake_Screen_3408•

Exactly this. I think it's actually healthy to have a subreddit with all these opinions. It just goes to show that something not quite right is going on. Use and take that information how you will, but it's better to have activity with information you can dig through to form your opinion than no activity at all.

2
AztecTwoStepOP•

Unless you're buying Endor shares, you're not investing. You're buying toys.

-17
strobigas•

Judging by your downvotes stating facts is hurtful for some folks here.

3
AztecTwoStepOP•

Either that or people are really optimistic about the resale value of used sim hardware?

-3
strobigas•

Ok, so full on delusional 🤣. Come on who thinks that a f..ing toy will be an investment for the future?! On the other hand some folks here think that because they bought something from a company they should have a say in how the company is managed. So all these threads and posts are really confusing for me.

2
Independent-Win-4187•

Mf no one is buying Endor shares if Apple exists

2
Awake_Screen_3408•

You do really that the term investment doesn't wholly relate to financial investments into a company right? Let me help you out here:

​

investment /ĭn-vĕst′mənt/
noun
The act of investing.
An amount invested.
Property or another possession acquired for future financial return or benefit.
A commitment, as of time or support.
A military siege.
Investiture.
A garment; a vestment.
An outer covering or layer.

So a person can invest their time, effort, support and commitment into a company, a product, a person, hobby etc. without it being monetary based.

So the OP is simply saying that they are not prepared to invest their own efforts, time, commitment and money into Fanatec's products and into them as a company

-1
iatm8701•

Posts like this are so strange.

17†
codethirtyfour•

There’s a point though. It is clogging up the sub. Someone made that silly lawsuit sub, go there and complain.

22
Awake_Screen_3408•

But it's ok to make a post complaining about the complaints clogging up the sub?

Does that not seem completely contradictory?

Like, Pot? Kettle?!

2
codethirtyfour•

Not at all. The posts are actively disrupting the usual workings of the sub. Quite literally making it harder to find topics that may interest people that aren’t having shipping errors is all.

If I were a mod here I’d make a single post about the topic and remove any that aren’t in the thread. I fully understand the issue at hand, my order is delayed as well and I’ve not heard a thing from them, but to essentially lay down in traffic to disrupt things on an unofficial subreddit is a bit ridiculous at this point.

1
Awake_Screen_3408•

So basically you are saying that because a post isn’t relevant to YOU, you want to see those posts deleted?

The posts ARE relevant to many of us, and serve a purpose, despite them not applying to you. You’ve made an assumption that they are all “whining about not getting extra discounts” but in reality very few actually want that. This is a Fanatec sub, and the issues people are experiencing are related to Fanatec. Not only is it good for those with the problem to add their input and experiences, but it also good for other potential customers to come here and read opinions about a company without censorship. Removing posts would

Good job you aren’t a mod, and that free speech is being allowed to prevail. Censorship is never a good thing.

-1
whitemobb•

So people can complain every minute about "where's my tracking number", "completly shipped..", "Customer Service is bad.."

But they can't complain about being treated like garbage and delinquents by this company?

Who are you to tell where people should go complain?

Everyone should complain here, fore future possible buyers to see what this company is and how they treat their customers, they take their money for 2 weeks and then call everyone "robbers" ?

​

ahahahah

-3†
codethirtyfour•

It’s clogging up the sub. Take the conversation to the one threatening the lawsuit! Like, the stone has been thrown. No need to keep it going here.

2†
whitemobb•

I'll make sure it will continue here :)

-6
kissell791•

Just do like me and click the persons name, then block. Never see their tripe again.

5†
fostermatt•

Never see their cow stomach lining again? Did you mean "trite" instead of tripe?

4
_PedroGP•

Let's see what happens when you have to use the customer service...

9
AztecTwoStepOP•

I'm sympathetic to that too. Just not "waah why won't fanatec let me rip them off"

-20
Busy-Bug806•

I’m not trying to start a argument but there are definitely people who used this thinking they could save some money but there are also those who did not know or did not intentionally use this truck so we should be sympathetic for those who did not know about it.

6
strobigas•

Yes the issue is how we can separate them? Let's not ignore the fact that most of us got to know of the price glitch before the end of the BF sales. And that may be seen by fanatec as an exploitation of the glitch. With this I am not defending nobody just trying to give the perspective from both sides.

2
Bfife22•

Fanatec had over 60000 BF orders apparently. If every single person in this entire sub knew about the glitch and placed an order, that’s still only half of those orders.

Fanatecs own site recommended the extra discount. To think that the majority of orders were purposefully exploiting the glitch, instead of most people just clicking on the obviously better deal being promoted on Fanatecs own site, is asinine.

And then for Fanatec to cancel your entire order instead of just negating the price glitch that was their own fault, is the cherry on top of this shitshow.

Imagine shopping at a grocery store, and one of the items you wanted had a coupon taped to it by the store. The store realizes the mistake and instead of just not using the coupon, they keep everything else you wanted and tell you to leave lol.

1
Awake_Screen_3408•

Go read the posts and comments. 99% of people don't actually want to rip them off. They want Fanatec to just make the order right so that they can get the products they ordered.

1
MCM_Henri•

Idk this sub has always been about faulty products and poor customer service right?

2
The_Machine80•

Amen! I'm just sick of hearing about it. I wanna have a place we're we can talk about our fanatec gear again without all the bitching! If people dont like how they were treated sell your fanatec and move to a different company. Yea you might take a loss. That's life! I've taken many losses in my life cause of bad purchases. Oh well!

1†
dd1989NL•

Amen brother.. when you cheat.. often you are busted.. in a game they patch it.. in real life they cancel your order and you miss out on the avtual discount.. karma bitches

1†
Awake_Screen_3408•

Karma for what? Because I ordered £1000 worth of their products that I genuinely wanted, and Fanatec cancelled that order completely because they made a mistake (which I had ZERO say over) and they didn't offer the chance to rectify it with the customer?

Tell me where I have done anything wrong here, or could have done anything differently? Genuinely, I'd like to know how this is in any way my fault, and I deserve karma?

1
dd1989NL•

Like anything any company offers.. in the small letters they always put price errors are covered their ass somewhere. People ytied to trick the system.. and got.. bad luck

1
Awake_Screen_3408•

People ytied to trick the system

Some people did. Emphasis on the "some", but not all.

How about all the people who didn't try and trick the system, yet have still been let down by Fanatec in all of this?

1
dd1989NL•

They should have chatted fanatec like ey i want to order this.. price should be xxx but mine is half.. is that normal? Even after putting the order down send them a note.. then they prob would have offered you to pay the difference.. actual vs intended price…

1
Simracer23•

I just watched a video by Sim Racing Corner where he has been waiting over 3 months for a QR1 and he mentioned Fanatec share price, I had a look at it doesn't look good they have lost about 3/4 of there value in around 2 years, maybe the BF sales was a hail mary to increase there cash flow? Either way it doesn't look good.

1
Awake_Screen_3408•

You do realise, your post is doing exactly what you are accusing other of yes? Clogging up the subreddit with a whining post?

Honestly, what a pointless, spam of a post that offers absolutely zero value to anyone on this subreddit. You do

Reported for spam.

1
merfi1500•

I want one thing to add here. I WISH ALL OF YOU TO NEVER HAVE THAT EXPERIENCE.

Imagine that you are at work, website isn’t working, wheel that you want is finally on sale. Finally you get in, add wheel to cart, all time wishing that is not too late, that it’s still in stock. You just want to get to payment without looking back. Later you see that it’s a lot of posts about some bundle glitch. It’s too late, wheels is long gone, you can’t reorder.

1
Awake_Screen_3408•

Exactly this!! I doubt any of the people saying it doesn't matter have actually put in orders and been affected by this issue. But I'd bet you if they had put in an order, and they were affected they would be complaining just as much.

It's very easy to sit on the outside and tell people they are wrong when it doesn't affect you in the slightest.

2
merfi1500•

Yes! That’s what I’m talking about, if you’re never in that situation- good for you. If you deliberately wanted to take advantage - you shouldn’t have problem with cancellation. BUT some of us are just customer that placed order on last day with all products that wanted. And it’s just gone.

2
assortednerdery•

All I know is, for anyone joining this subreddit hoping to share their cool rigs or ask genuine questions about their new product, this sub has to look like an absolute dumpster fire.

Some of the criticism is valid. Some of the criticism gets to weird levels of hate f***ing Fanatec which then causes a knee-jerk reaction from fanboys and the whole thread devolves.

As someone fairly new to sim racing, I didn't realize Fanatec was such a polarizing company. That said, because this is Reddit there's probably an over-representation of the extremes and it just looks worse than it actually is.

1
Novel_Equivalent_478•

Be mad a fanatec guys! Not each other!... 👍

1
PromoSpinner•

How would I know if my order is a glitched order?
Is this a one of those?
1Formula V2.5 X 1 $199.95
2 QR1 Wheel-Side 1 $0.0
3 CSL DD (5 Nm) 1 $349.95
4 Bundle Discount 1 $-69.95
5 Shipping costs 1 $9.65
Subtotal $489.60
6.63 % sales tax: $32.44
Total $522.04

1
EccoLaStrana•

Preach. The entitlement of those folk reeks

-1†
junglewebmaster•

Nerd

-1
Simracer23•

I hope if anyone in Australia get this they contest it, I am pretty sure it is illegal for Fanatec to back out if they make a pricing error.

-2
AztecTwoStepOP•

The accc's wording is not particularly clear on this one. Australia hasn't tended to enforce erroneous pricing on sellers.

1
McWhiffersonMcgee•

Found Fanatecs PR guy

-3†
AztecTwoStepOP•

That would be a bold strategy on their part

3†
deff006•

I doubt they're that competent.

2
Ballistic-1•

Not every post is about glitch price BF products but OK. Notice how other product forums aren't clogged with company complaints. Stop apologizing for bad business practices.

-5