Source
r/Fanatec•
PromoSpinner

Hi! Shipping Concerns

Shipping/Logistics

Hello Fanatec, I would like to know the progress of my order that I placed Nov 24.

Others and myself would appreciate another status update regarding the progress of our orders. Fanatec, if you see this please know I mean no disrespect and we understand the amount of pressure you must have received following the holiday. I'm sure you understand why many are anxious as many have a large hole in their pocket with nothing to show for it. Personally I dont care when I may receive my order, I'm just worried If ill get it at all. I just dont like the dark void you placed me in. A little transparency goes a long way.

<3

Posted Dec 10, 2023, 10:36 PM UTC

2050
blackmishi17•

Let me transfer you to one of our CS representatives. Expect a delay in our response of up to 30 business days.

Jokes aside, 90% of this subreddit is in this situation, I ordered on the 25th and still nothing, just wait!

31
PromoSpinnerOP•

Ahhhhhh Im just biting my lip because there isnt much else to do. Already thinking on deleing my initial post because it isnt going to help anyone what so ever

2
Tricky-Home-9964•

Should be soon hopefully, I ordered the formula 2.5x on the 24 and got it yesterday.

2
PromoSpinnerOP•

I got the 2.5 bundle, 2.5 wheel, cls dd and qr 1. Yet I have yet to receive any further information since December 1st about what completely shipped means... :(

1
PainfullDarkness•

Are you European?

1
Financial-Sample-344•

Are you in EU?

1
PromoSpinnerOP•

Where about do you live? I'm on the east coast of the US

1
Tricky-Home-9964•

California.

1
liulani•

I’d expect it would be soon , I’m in the us and ordered on bf and my stuff has actually shipped

2
Chronny2408•

I placed my order on Nov 22. Not even an email to inform me that they’re delaying or sonething. No information about the estimated date of shipping. 😃

6
biteater•

I ordered OCT 18 and have yet to receive a tracking number so, be prepared to wait at least another month

4
SadArtichoke43•

dw they won’t see this cuz it takes them 3 months to

3
savinight•

I ordered on 11/22 and my order status is still « the order is in process » …

3
floppypickles•

I placed multiple orders: 22nd: delivered 23rd: delivered 24th: still waiting (this one has the base & wheels) 25th: shipped

I don’t get why my big order hasn’t shipped but one after it has.

3
moncikoma•

good idea to use multiple order.. if u combined them all, it will be even longer

1
floppypickles•

Was kinda forced to with their silly daily Black Friday drops. Also since the 24th order has the dd pro, rs wheel, and 2.5 wheel, I can’t start racing anyways.

2
Limp-Improvement-268•

i made an order on the 26th and the shipping status is "Completely shipped" with no tracking number any thoughts?

2
PromoSpinnerOP•

Same...

1
Longjumping-Ad-9411•

20 of Nov, same here.. all items in stock. Europe.

1
lightM98•

FYI.: If you track with reference number you can most of the time see the delivery.

I've ordered on the 24th of November and the fanatec site says completely shipped since that day. No email and no information about the tracking number just the UPS Standard shipment type.
If I use the order number as reference number on the tracking page of UPS I can see all 4 boxes as standalone shipping number which will be delivered this Wednesday.

I don't know how accurate that may be but atleast gives some information.

2
PromoSpinnerOP•

"SCHEDULED DELIVERY DATE

Pending
DELIVERY STATUS

On the way"
Literally nothing else.

1
lightM98•

For me it looks like this: https://prnt.sc/5J8n4_IoDtb9

1
PromoSpinnerOP•

I'm going through FedEx.

1
lightM98•

I don't have information about that, sorry :(
But it will get to you hopefully before christmas

1
afca85•

Ordered my CSL Elite v2 pedals on nov 19 and got them 4 days later. Ordered the Formula 2.5x (non glitched order) on the 24th and still nothing. I'm seein people here that ordered after me getting their orders so I'm kind of pissed off at the moment.

If I dont get an update today I'm filing a paypal dispute and they can keep their stuff.

2
PromoSpinnerOP•

Would I know if I got a glitched order?

1
afca85•

Did you order with the extra discount? There was a 'glitch' to get even more discount. Fanatec are actively canceling those orders.

1
PromoSpinnerOP•

How do I know if there was more of a discount?

1
merfi1500•

There was another glitch, you could add any pedals to that formula CSL bundle and you will get additional-150$ for example pedals worth 80$ and whole order will be 419$. These orders are shipped.

2
PromoSpinnerOP•

Sorry to add to the beratement.

1
The_Machine80•

Look up at that search button. After you use it you will learn this question is asked 100x a day.

1
Solid-Register1111•

They didn't even ask a question... It was a statement.

1
The_Machine80•

Your right my bad they were just here to bitch like everyone else. Over and over and over again.

1
PromoSpinnerOP•

What did they even say?

1
Solid-Register1111•

Just an idiot with bad grammar ranting about your message and telling you to search topics for answers. Missed the point entirely of your post.

2
ConvergingMass•

I made one order on Nov 22 and one on 25. One came last week and one is coming today. Didn't get a tracking number until the parcels were halfway here.

1
PromoSpinnerOP•

I still got nothing. No update nothing about a refund. Nothing.

1
HungreeRunner•

Ordered on 22nd. Received Friday. UK.

1
Physical-Result7378•

Lucky yous all. Since I need a QR2 with my Formula 2.5x, I will not receive anything before end of January. But it’s ok with me. I rather not have a wheel sitting here that I can’t use for a months time.

1
PromoSpinnerOP•

At least you know its coming, I have nothing but a hole in my pocket with nothing to show for it.

1
Physical-Result7378•

I hope it’s coming. To date I know nothing more than „in progress“, but on the other side, it’s not something I desperately need. It’s more a purchase made due to GAS.

1
Top_Berry_6098•

Made a 1400$ order 24th november, I haven’t received any more information. Fanatecs website tells me “The order is in process” with UPS Standard. I live in Stockholm Sweden.

No tracking number no nothing after 2weeks of waiting. I think this is absolutely ridiculous. Fanatec should be ashamed.

Fanatec order

1
TheUntitledSoul•

The QR2 wheel side has a pre-order date of Jan 17 so you're going to have to wait until after that for them to send anything. Which it quite clearly stated everywhere on the page while I was putting down my orders, that's why I went with the QR2 lite instead of the regular QR2!

2
Top_Berry_6098•

O dang totally missed that. Thats unfortunate. Bought the new Clubsport dd so i cant use the lite version without compromising torque

1
TheUntitledSoul•

I'm afraid all you can do is wait and hope that the QR2 will be available sooner :)

I'm mostly playing on PS5 and wanted the CS DD+ but didn't want to wait until after my 2 weeks off at Christmas to get it it so I ordered the GT DD Pro. Can always sell the base and wheel and get the DD+ later if I find the 8nm to be not enough!

1
Top_Berry_6098•

Sounds like a good plan! Hopefully everything will work out👍🏼

1
DaBeavrEatr•

Idk how ppl in this community don’t understand that seeing this as another customer that is waiting can be so validating! I’ve been waiting since the 24th, nothing from Fanatec. Hearing it’s not my 1 order that got dropped is so much better than the empty void that is Fanatec cs.

1
PromoSpinnerOP•

UPDATE: Just received tracking numbers!!!!!!!!! Set to arrive December 19th!

1
AccomplishedFold8101•

Stop licking their ass!!! They fuc$#d up period.

-6
PromoSpinnerOP•

Respect goes a long way.

1†
LunchBoxMercenary•

When it comes to corporations, or really anyone, respect has to be earned. And they haven’t done anything to earn it.

5