Reopening dispute after receiving returned item.
I sold a pair of high end boots for $975 recently. I documented the process of packing them up and taping the box etc. After I did this and shipped them out, the buyer contacted me and told me he regretted the purchase and thought he ordered the wrong size. Two days after the item was delivered, he claimed the boots arrived with damage to the sole and opened a NAD dispute requesting a refund. Despite him only having a few blurry pictures days later vs my extensive timestamped documentation clearly showing that damage didn't exist while I packed the boots up (and his messages about the above), PayPal sided with him and is letting him do a return. So I'll be out the paypal fees, very expensive insured shipping, and however much the damage costs to fix.
Given the above, I strongly suspect he intentionally damaged them to get a refund. But after I talked to a PayPal representative, they basically said there was nothing I could do, especially not until the item arrives back to me. Once the buyer sends it and it arrives, is there any advice about how to appeal this and/or get the buyer to pay for the damage repairs? Is that basically impossible with PayPal policies? Or do I have some sort of option if I get something like a professional cobbler to look at them and write a letter?
Posted Dec 12, 2023, 5:03 PM UTC
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