Hi u/voidnullvoid! I'm so sorry to hear about your initial experience with your Jetson hoverboard, and I want to help! Please Modmail me [here](https://www.reddit.com/message/compose?to=%2Fr%2FJetson_Electric) directly so that I can take a deeper look into this for you!

My mom got my kid a brand new out of the box Jetson Hoverboard and I can't figure out if the battery is bricked out or the box. It has been charging for four hours and all it does when you try to turn it on is power one, show three yellow lights, and then immediately power off. The "directions" that come with it are completely useless.

Hoverboard not charging