Laptop suddenly stopped working

We have this hp laptop, it is used just to access the internet and work which is mostly done in ms office. No gaming no nothing. Nothing is downloaded which can cause errors or viruses except office related files. The laptop is actively scanned using Windows Defender, MB and Kvrt. We were using it normally today but suddenly when we tried opening any file on the desktop even after double clicking right mouse button/pad, nothing happened. Pressing enter didn't help either. Opened my computer from the start button but it hanged and said not responding. Basically nothing worked all of a sudden. Pressed shift key and restarted and then repaired and it showed this https://imgur.com/a/ZpF9VvD The log file as shown in the above photo is in e drive but windows is installed in c drive. Booted to windows via safe mode and found this logfile in c drive and it showed a number of tests perfomed and the result is completed successfully for each one of it. Root cause found at the end says, Boot status indicates that the OS booted successfully. If the OS booted successfully and the logfile is in c drive then why is it saying otherwise in the photo above? Ran kvrt in safe mode, all clean. It works perfectly in safe mode. We don't have a backup machine so cant go for a fresh install, as need to download windows and drivers somewhere. Plus really don't have time to set everything from scratch. What seems to be the problem here and how to fix it? The ssd's health is all fine, checked yesterday itself. P.S. few days back deleted hp bloatware folders like hpsa, analytics from the c drive after disabling them in msconfig. Its been days since that was done and the sudden behaviour of the system today makes no sense.

Posted Jan 6, 2024, 2:26 PM UTC

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