r/arcteryx•
beatlems

Experience with Arcteryx Limited Warranty

So I just got an answer from Arcteryx on my claim for warranty on my BETA AR from the summer of 2020. All they can offer is a 20% discount code for me to buy more of their stuff.

The reason why I submitted the claim was because of the following issues:

  • Zipper that won't close (no visible damage)
  • Velcro on sleeves that doesn't stick anymore
  • Delaminated Gore fabric on the sleeves and neck
  • Delaminated tape in the neck area

Their reply was that they could fix the zipper but that the rest was beyond the "Arc'teryx Limited Warranty". I have always washed my jacket regularly and compared to my previous shell jacket from Haglöff that lasted +5 years it has seen very little wear.

It is baffling to me that they can charge that amount for a jacket and not even recognize broken velcro and delaminating fabric on the sleeves as something not to expect after little more than three years of limited use. From this subreddit I can see, that others share this experience. But I really thought that I could expect more than three years of use for a $580 jacket.

Any advice?

Posted Jan 8, 2024, 1:12 PM UTC

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