wtf is up with frozen rewards

I got the crappiest truck this week. Last year 9 max size palettes showed up and my manager said he didnt order it. does it use the same ordering process? my freezer was all nice finally after the holiday crap now its f'd up for probably months. I really wanted to quit just walk out. nobody is going to want to buy 30$ of frozen crap and text a photo of their receipts to get 10$ gift card. i tried it. its not worth the hassle.