Xbox Microsoft account locked and it’s impossible to unlock

Help & Support

So I’m trying to get back into my old Xbox 360 live account to play some old halo and cod games which have a bunch of DLC’s I bought years ago.

I signed into the Xbox and it said that I needed to verify the email, but it’s been almost 15 years and I no longer use that email. So it said I have to go through the online verification process.

I tried to sign in on the Xbox app on my phone and it said the same thing, there’s suspicious activity on my account and I need to verify.

So I did the verification and yes correctly. The only field I was missing is the xbox ID because I’m using a different one then I had originally set up on. Almost immediately I received an email saying the information I provided “isn’t sufficient enough” and that my “account has additionally been blocked”. Tried again with the new Xbox ID, same thing.

The last thing I tried was the account recovery using a linked email address which worked! I was able to reset the password on my account. But guess what? When it redirected me to go sign in with my new password it still says I need to verify! How was that not verification if I was able to change the password??

So now what? On Xbox’s online chat it just gives me the options I already tried that don’t work. The customer support number literally just tells you to read the website then hangs up. And you can’t request a phone call unless you are signed in. I can’t f*ing sign in lol!

Does anyone know what to do? The online forms don’t work and it seems impossible to speak with an actual person at Microsoft. I know the email address, password and gamertag to my account and obviously I answered all the questions right.. it’s my address and birthday I can’t get it wrong. I really don’t know what to do at this point. Any tips appreciated.

Posted Jan 12, 2024, 1:42 AM UTC

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