Need automation help
We're a small MSP that has struggled to keep up with the volume of tickets that come through each day. I'm realizing that a lot of our current woes have to do with manual processes: manually onboarding users, manually setting up new computers, manually standing up server base installs with Hyper-V, manually upgrading applications, etc. I'm struggling to get our engineers to invest the time necessary to automate some of these things. I think I'm up against a combination of weak scripting experience, resistance to change, and general lack of resources to be able to slow down and stop doing things manually without all of our tickets falling too far behind. I also do not personally have the skills to get things off of the ground in the automation realm. We recently invested in ImmyBot and we have been able to do some basic things with it like patch management, but we've struggled to get to the point where we are actually automating things like workstation setups and application deployments. At this point I am looking to hire a consultant who is able to work with our team to help us get Immybot (or powershell scripts in general) off the ground so we can stop doing everything manually. If you know anyone that does this, please throw a reference my way! If this is you, please msg me with resume, rates, availability, etc. Thanks
Posted Jan 30, 2024, 2:14 AM UTC