Videos Cut Off Issue (Galaxy Z Fold4)

Help ⚠️

Hi there,

As I browse through TikTok, about 1 out of every 5 videos will be cut off on the right side, with roughly 1/3 of the video appearing to be pushed off the screen. This leaves a black space where the video should be, effectively shifting the content to the left. The problem occurs when I unfold my phone to use the larger screen for watching videos. I've been experiencing a specific issue for the past 2-3 weeks. Here's a video: https://imgur.com/a/K23NuU5

Key Points:

  • The issue seems to be triggered when I open the comments section of a video. Initially, everything works fine, but after viewing comments, videos start shifting off to the left, with the problem recurring approximately every 5 videos.

  • This problem has only started in the last 2-3 weeks, with TikTok functioning normally before that.

  • Steps I've taken so far include restarting my device, clearing the app's cache, and reinstalling the latest version of TikTok, none of which have resolved the issue.

Technical Details:

  • TikTok Version: 33.3.4

  • Phone Model: Samsung Galaxy Z Fold4 (SM-F936U)

  • Operating System: One UI 6.0, Android version 14

Has anyone else encountered this issue, and if so, have you found a solution? Any help or suggestions would be greatly appreciated.

Posted Feb 8, 2024, 3:37 AM UTC

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