Order arrived damaged, been waiting for customer support response?

Part of my order was damaged in transit, I got a full screen replacement kit for steam deck OLED. The adhesive arrived all torn up, like little shreds of it were stuck to the inside of the box. I started a ticket that same day and I've waited a full business day for a response with nothing. I got the automated email stating my ticket was received and the email address was correct, just wondering how long this usually takes? I already removed the broken screen, so my steam deck has been mid-surgery for a full 36 hours now. American West region. Not looking to pay more for a product I received damaged.