I'm new here, but boy I've got some stories!

I'm a trainee manager in a big chain, working in a store that is one of the five worst in the country for drug abuse in our toilets and anti social behaviour. My staff get treated like shit.

December 22nd, a gentleman that looks a bit trampy dashes in to our disabled toilet. This isn't too uncommon, since the door doesn't close properly so the key we have is a bit redundant. Five minutes pass and he's not come out yet. This is a red flag for shooting up in our eyes. I tell my manager what is going on and he tells me to leave it for a further five minutes.

When the five minutes are up, I tell the manager and he asks me to go down, knock on the door and check if he is ok. So i approach politely, knock and ask if there are any problems.

However the man (Dick) isn't happy about this. Dick pokes his head out of the door, trousers down and tells me that i'm invading his privacy. I report back and five minutes later my manager does the same as me, with exactly the same reaction.

Dick's been in there for 15 minutes now.

When he finallly emerges (not more than a minute after my manager checked on him) he walks up to front counter and asks for a complaint form and gets abusive.

My manager is a former police officer from Latvia. He doesn't take shit. Dick starts mocking his voice and gesturing for a complaint form. Dick then asks other customers if they think it's right for us to interrupt him in the toilets! Not one responded.

As we escort him out, he turns to me and says "are you even fucking English?!". Now i'm a quarter Indian and a quarter Maltese so this offended me. I took a couple of seconds and said yes, I was born in Brighton.

I give him my name for the complaint he didn't ever make.

As I walk away I can hear him shouting what I think was a load of racial abuse but I can't be sure since I was worrying about getting the close finished.

Christmas Eve:

Dick is in again shouting about the other night to another member of staff who couldn't give a shit and my boss. I'm on my break in the office so didn't see him until i left for a smoke. Dick follows me out, and screams (to the point of spitting) that I'm a nonce for laying hands on him in a disabled toilet. Hes going to take my mums house as repayment for my crimes and that he'll kill me or something like that.

I tell him i've got CCTV proving that i've not and to fuck off. (My uniform was covered). My boss tells me to phone the police and now we're taking him to court.

My role is a constant balance between a job most look down on and being a social worker/paratrooper/police officer!

EDIT: what even is English? EDIT 2: Reading on a phone is fine, submitting is not. Fixed it to make more sense now!