Patients need to be more respectful!

I have had amazing relationships with my patients at pharmacy and most of them are usually nice. But daily- every single day there are atleast 1-2 patients that are so rude and disrespectful and almost say nasty things. We are always supposed to keep quiet because at the end if they complain nobody has our back.

The TTC have notices where they talk about verbal abuses to drivers and actions will be taken in case. We should have them at pharmacy too. Most of the time I print out policies/ documents that affirm why are said or did something which they were not happy about e.g charging renewal fees.

It’s taking a toll on me. I almost feel I need to start therapy. I am a kind person who is cheerful and nice when I talk. But this is getting too much. Not that we even get paid enough to tolerate that shit.

How do pharmacists here deal with this!?