Beware Orderly Red Rock and Fedex

It has been incredibly frustrating to use Orderly, terrible response times, refuse to make things right. For $399 a month, I expect to get what I paid for. Meds delivered without compromised efficacy! Don’t tell me that meds sitting in 90 degree temps delivered warm, 4 days past original estimated day are completely okay to use. Just put them in the fridge they said! Red Rock has a 28 day BUD, I just lost 4 days.

Every website including EliLilly, Mayo Clinic, WebMD, GoodRx, Drugs.com, Cleveland Clinic, and host of a 100 others all say:

1. Has to be stored between 36 and 46 degrees.
2. It is safe at room temps of up to 86 degrees for 21 days
3. Once it is brought to room temp, it should nor be refrigerated again

Page 8 of this doc from FDA states the same. https://www.accessdata.fda.gov/drugsatfda_docs/label/2022/215866s000lbl.pdf

So how are you telling me that it is fine? How are you telling me to re-refrigerate it after it is warm? How are you giving a a 4 week dose that can only last outside refrigeration for 21 days? If it was fine, then why pack with ice to begin with?

I for one am reporting Orderly and RedRock so they get investigated. I work way too hard for my money for this nonsense!