Support was so bad I ported back to Verizon

I was paying for the Unlimited Premium plan, and am going out of the country this week so I set up an international line. Tried to activate the line on my iPhone and it just gets stuck at "Activating...". Contacted support about this and nothing got resolved in over 2 hours. The chat window on web won't let you upload .png files (which are screenshots from my phone). The first agent had me try some steps, which none of them worked, some of the steps he had me repeat as if maybe a second or third time it'd solve the problem. The second agent (allegedly "technical support") had me try the same steps. Again, this took over 2 hours of slow responses and not being able to upload images at all, and got to the point where I just decided I'd rather pay $100/mo just to not use US Mobile for right now

Actually insane at how incompetent their support is, and how difficult it is just to activate an international eSIM. I know I'm in the minority, but what a headache this entire day was for me.