A support agent on the chat really F'd me

I saw the post from a chat support agent earlier saying that the mast deactivations were taking place Wednesday night and Thursday morning, thinking that Thursday morning was several hours ago it might be okay to go ahead and do some deliveries. On my way to the customer's house, the identification verification popped up but didn't even let me open the camera. It said to check back in a few minutes because it was verifying my identity and it didn't let me do anything else, not even mark the order as delivered. I went on the chat support to see if they could market as delivered for me and to ask for advice on how to proceed. I reiterated again and again that I understand there's been a nasty activation that happens after the identification verification goes through and I was very concerned about it. Ariane, The chat support agent, told me that I would not be deactivated and it was just to identify that I am the account holder. I asked again if she was certain I would be okay, and she reiterated I would not be deactivated. I verified my identity and a moment later I was deactivated. And no, I am not a cheater or a spoofer or anything like that. I do not live in a home where the address is tied to multiple spark accounts, everything is on the up and up over here.