ATR2100x mic not recording

i have an atr2100x dynamic mic, using with usb-c. my laptop sound settings say it's connected and the volume is up, but both audacity and discord aren't recording from it. last time i tried to set up this mic i had a similar issue with it not recording, but it turns out the volume was down and the issue was fixed once i turned it up. i'm trying to use it again but even with the volume up it's having the same issue. i've tried all the obvious fixes; restarting my laptop, plugging and uplugging, nothing's working. any help would be greatly appreciated