Internet keeps dropping out and coming back. Customer service won't help.
So for the past two months now our internet started dropping out randomly for a few minutes at a time. Tried calling Xfinity support only to be told "Everything looks good on their end" and that was about it.
Some info that may answer some questions ahead of time:
-The connection from their ground wire to my router is probably about 20ft.
-There are no splitters, It is a direct connection to the router with the exception of a wall outlet acting as a coupler.
-Router is a Netgear Nighthawk CAX80.
What I have done so far:
-Checked all connectors for corrosion/ bad terminations, everything seemed good.
-Made sure all connections were tight.
-Replaced the coax cable going from the wall outlet to the router.
Not really sure what else to do. I am a technician and have worked with coax before, but it was not for home networks. The router event logs are full of CM-STATUS event codes 16 and 24 bouncing back and forth, sometimes event codes 8 and 7, Dynamic Range Window violations, 'RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW', and T3 time-outs.
Thank you in advance to anyone who has some input.
Posted Aug 13, 2024, 11:52 PM UTC