Frustrations

I’m becoming more frustrated with Rivian by the day. So last month we took the truck up to the Catskills. Everything would have been fine, except that we were in the middle of nowhere with limited cell service and the damn map would only rout us to a Tesla charging station (even though I have Tesla excluded from the search), which would have been fine except we still haven’t gotten the adapter, and our guide refused to even check to see if we are scheduled to get one. Then last week the passenger side battery cover got disengaged and is now hanging open and they can’t get anyone out to service it until next month. So my battery is exposed. The communication is terrible and our guide might as well be nonexistent. We love this truck, and it’s an awesome vehicle, but sometimes I really feel like the company itself really needs an overhaul of their customer relations.