Source
r/camping•
ukdkbr

REI

I had decided to get a nice tent and went with the REI Hobitat 6 w/Garage. I could only find it on their site listed as 2011 overstock, no big deal. Yesterday the package came, as I'm hauling in the box I'm thinking to myself that there is no way a tent could weigh this much ... open up the box and it has 2 Hobitat 6 tents and one garage. I checked the invoice and the Qty was 1 and they only charged me the $260 once.

So ... FREE TENT! Hah r/camping should I call REI and notify them of the mistake or surprise a friend/family member with a free kick as tent? I mean I have no idea why I would need 2.

Posted May 24, 2013, 5:33 PM UTC

2819
HeyRememberThatTime•

Do you have to tell them about their mistake? No, of course not. But should you? I'm pretty sure you already know the answer there.

26
ukdkbrOP•

Yeah, I ended up using their live chat support to tell them. Got a 20% off coupon out of it!

30
CogitoNM•

Since they have the 100% Satisfaction Guarantee, I'd most certainly have reported it. They're one of my favorite stores.

17
HeyRememberThatTime•

Nice. Maybe we can have nice things after all... ;)

7
stefan41•

upvoted for doing the right thing.

5
cwcoleman•

And what was the result? Are you mailing back the extra stuff or did they tell you to keep it?

2
ukdkbrOP•

I'm sending it back, they sent a ups shipping tag.

2
[deleted]•

[deleted]

16
[deleted]•

[deleted]

2
Nedarth•

depends on the Karma you want.

3
crappuccino•

Dang. Nice.

But, goodonya for calling to give us a heads-up! They're a bit busy at the warehouses this week.. Just had a customer return a sleeping bag to us – she'd ordered two, and received three. Whoops!

2
zeroair•

I think you need to have a talk with a disgruntled employee in the packaging/shipping department

5
crappuccino•

Nah.. we're just really busy during the anniversary sale. I'm in shipping/receiving at my store, and we've been swamped there (two big trucks wednesday, two trucks today, etc).. I can only imagine how nuts it is at the distribution centers – shipping out to not only 150+ stores, but countless home deliveries sent directly to customers. Accidents happen.

5
[deleted]•

I would tell em. REI is great about this type of stuff.

2
FJCruisin•

I'll give ya $100..

2
unrealtrip•

You really should call and let them know, that is the right thing to do.

1
GunsGermsAndSteel•

Wait, can I just ask what the "garage" is all about?

1
[deleted]•

http://www.rei.com/product/810167/rei-connect-tech-garage

3
ukdkbrOP•

It basically gets you an add on room to the tent, a nice place to wait out a rain storm or get out of the sun. Look at the link that was posted and it makes sense.

3
xanxer•

Letting them know is the most upfront and honest thing to do. If a company (like REI) treats it's customers well, I wouldn't think twice about sending the extra item back to them. Now, if it was a company notorious for crappy customer service, I may think again.

1
antmaneater•

I am looking to buy one any chance you want to sell one?

1