ASA support
This is a joke, right?
IXIcalibur
Sep 7, 2024, 1:59 AM PDT
Today I crafted a climbing pick, climbed a 2 wall high wall, instantly died, and my game froze. I can not log in without causing MASIVE memory leaks (170GB+). I can join any other map instance including other aberrations. I have 3 pc in a server rack here and all exhibit the same issue, I have remote desktop via parsec into a friends PC and logged in there and the crash occurs there as well.
Even still, knowing it isn't any of my PC's I have still gone and verified the game files and also reinstalled the game.
There appears to be a bug with how my character died and the server isn't happy about it.
Reply 1:
Hello,
Thank you for reaching out to us. We have received your request and a ticket (2565087) has been created. Our Customer Support team are experiencing extremely high email volume. As always, responding quickly to your questions and requests is our top priority. However, with the current volume of emails, you may experience a delayed response. We appreciate your patience as we are working to improve response times.
We are committed to resolving every issue or request as promptly as possible. To ensure more timely resolution please do not submit duplicate tickets. To add additional comments, reply to this email. You will receive an email when any action has been taken on your ticket. (usually within 2-3 business days).
instant reply 2:
Greetings Survivor,
Thank you for reaching out to ARK Customer Support and bringing the issue to our attention.
Due to unforeseen circumstances, we have temporarily suspended our customer support services. Rest assured, we're working diligently to resolve any issues promptly. We appreciate your patience and understanding during this time. We will update you as soon as support services are back up and running.
Best Regards,
ARK Customer Service Team
The ticket is marked "solved."
Posted Sep 7, 2024, 9:11 AM UTC