I'm having trouble with my consultant and want to change providers

I want to change providers because my current one, the consultant she isn't really listening to what I want and forced me into a difficult job with the same company I worked for last year doing the same role and as expected (I've told her this so many times) I can't do this job it's extremely hard I'm pretty sure their gonna get rid of me soon, so I requested to change providers, I should of done it next week because my consultant called me for my appointment yesterday and asked if I request to change I just said it must of been a mistake, I was uncomfortable having that conversation with her so I just said that, and she told me I would be fine and to keep going, after I told her I don't have the mental and emotional capasity to handle this job. I've never experienced this level of stress and anxiety in my life and it only 3 weeks of training.

Now I want to know was she allowed to ask that? When I requested on Wednesday to transfer, it said both providers must agree and I will be informed if my request has been declined.

It says still being processed, idk if it's my consultant that has the power to decline, can I call workforce to change even though it's still being processed? And if it declines can I still change by calling workforce?

Pls help if you can, I'm basically desperate rn 😭. Thanks