Dumb pump support person

Rant alert

I’ve had a Tandem tslim x2 pump for like 8 years I wanna say. I’ve never had an issue with the pump itself until this new one. I’ve had my current pump for about a year now and I’ve had multiple malfunction codes. In particular I’ve had the same code 3 times now! I’ve called tandem every time so that they would have it on record even though the solution was just restarting the pump lol. The second time I called the man said that if it happened a third time that I would get a new pump cause something is wrong that I keep getting the same code. This was a week ago. A lil bit ago I got the same malfunction so I called back again. I explained the situation to this man and told him that this is the third time it’s happened and that I called a week ago and the guy said if it happened again I’d get a new pump. This man proceeds to say no that’s wrong it’s only if it happens within 24 hours. I bite my tongue and let him walk through the reset then call back. Luckily I got a different guy and explained the above and he’s like ya the guy you just talked to got it wrong and he helped me get a new pump sent out (hopefully arrives tomorrow).

All that to say that don’t be afraid to stand up for yourself even with these support techs. I was nice about the situation and explained to the third guy that I thought he was wrong and that I was told otherwise so I wanted to call back and see. Again luckily I got a good tech who felt bad, I also learned he’s a diabetic himself so he understood the struggle and how much of a help a pump is. He even said that if his pump failed he would have to call his doctor on how to calculate pen doses lol. But we’re all good now!