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ddnava

Camera damaged after using iFacialMocap

🙋‍Question🙋‍

About two weeks ago I started using my iPhone 15 Pro I bought in January with iFacialMocap to track my face and after about a week of using it I noticed there was a pink hue in the front facing camera, specially in dark areas. I kept using it and checking my camera every once in a while and for 5 days I noticed no changes. I used it for about 4 hours yesterday and about 6-8 hours today and near the end of my stream the face tracking froze twice

After I ended the stream I opened the camera App and noticed the front facing camera was all pink with random black pixels and I wasn't able to see anything other than the light bulb I have behind which, interestingly enough, looks dark purple in contrast to all the bright pink

I want to make a warranty claim but I highly doubt it will proceed and I might need to pay the AppleCare+ fee to get it replaced with a new one, but idk if it was an issue with my unit or maybe my glasses were reflecting the infrared light directly onto the camera or maybe the light that's on my wall was the issue. I honestly don't know and I'm worried it would happen again after getting a new iPhone

FaceID still works perfectly fine for things like unlocking my iPhone or accessing locked Apps, but iFacialMocap no longer works

Has anyone experienced anything similar to this?

Posted Sep 23, 2024, 7:51 AM UTC

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