Installed today

Evening all! Just had Toob installed after hearing all the great reviews and waiting for what seemed like ages! Have to say so far I’m massively disappointed. Coverage is terrible compared to the ISP I “upgraded” from despite being rated the same (900mb)

The supplied router is the new smaller Linksys and I was led to believe it’s a good one. I haven’t had much chance to mess around with anything so far but am WFH tomorrow so will try a few things. Downstairs where the router is I’m getting around 450 down 400 up on ookla/ iPhone 16 pro max so it’s alright but upstairs it’s so slow and laggy. My kids ps5 is the worst I’ve ever seen it on WiFi and obvs he’s kicking right off!

It was set up by the toob engineer so would have thought it would be tip top, any suggestions / likely issues I should look at first

Thanks in advance