Quality Control Issues

I’ve had three orders from them. First time, all my proteins were warm. Second time was okay. Third time, raw hamburger was stored with the lettuce and chilled, but above 40F. Turkey sausage was swapped for pork (which I can’t eat) and I wasn’t even told of this substitution. Cherry tomatoes were sent in place of beefsteak tomatoes, and some were so rotten they were black.

Aside from this, I like the recipes. But the quality control seems very off and nothing arrives in a refrigerated truck.

Is this the same for everyone or am I experiencing some bad luck?